Dealing with Conflict Resolution & Employment Legislation for the Maintenance/Engineering Leader

As the Manager of technical personnel, you must take the responsibility of dealing with the human side of the job, which means tackling the day to day issues around people management.

The first half of this course deals with Conflict Management and focuses on what conflict is all about and how you as manager/supervisor can lead the way in finding a win-win solution. The second half of this course is designed to provide those who are managing people with a practical guide to Employment Legislation from Recruitment right through to Termination of employment.

COURSE OBJECTIVES

At the end of this course participants should have a better understanding of employment legislation & how to deal with conflict situations, through increased knowledge of:

• The Best Practice approach to Employment Legislation & dealing with the Conflict situations for Leaders.
• This will lead to increased efficiency and effectiveness within their own function and therefore add overall value to the organisation.

COURSE CONTENT

• What is conflict & Typical Conflict areas at work
• Understanding people & Personalities
• Communication and Conflict - Getting to that win-win
• Real Conflict situation analysis
• Leadership skills
• Good Vs Poor communication
• Change for improvement
• The skills of listening/Questioning
• Stress in the Workplace
• Bullying and Harassment
• Employee Equality Act
• Unfair Dismissal Act
• Safety, Health & Welfare at Work Act
• Employee Entitlements
• NERA
• Psychological Contracts
• Organisation of Working Time Act
• Change for improvement
• Data Protection Act
• Recruitment
• Company Policies and Procedures

This course is also available as an on-site customised course

Course Cost: €350	Duration:1 day	Date: May 2010
Location: TBC	Click for our booking form	Click to view our Cancellation Policy

PARTICIPANT PROFILE

The target audience is Maintenance Team Leaders, Supervisors, Managers, Engineers, Crafts and Technicians. Production managers and shift supervisors will also benefit.

This course is designed for any maintenance practitioner who has responsibility for leading people within their organisation. It is a must for existing Maintenance Team Leaders/Supervisors seeking to develop their people management skills. The course is also highly beneficial for those recently appointed to a Maintenance Leadership position and who require knowledge on managing change.

TRAINER PROFILE

Martin Fitzpatrick is a Customer & Employee Relations Manager in ESS Ltd. with extensive experience across numerous roles in HR & training. Having managed a large maintenance function, Martin progressed to a career in Continuous Improvement in one of Ireland’s leading food companies. He has spent the last number of years in a variety of HR positions including strategic Employee Relations, where he was involved in a major Change Management programme both in Ireland and the U.K. Martin has recently achieved upgrading to a Chartered Fellow of CIPD.